• Our IT partners at Sentinel continue to manage IT requests for service and now have a new ticketing process. 
     

    Accessing the Ticketing Portal:

    1. Proceed to https://my.sentinel.com; enter your username, which is your D49 email address, and password.

    If this is your first visist to the portal you will need to create a password.
    If you have forgotten your password, or not created one yet, choose “Forgot Password” and one will be sent to you.

    2. This will log you into the ticketing portal. Once logged in, you will see three menu buttons in the center of the screen. Choose ‘Get Help’.

    Complete instructions are in this PDF: D49 Sentinel IT Request PDF

     

     For immediate assistance or to report an outage, call the Sentinel help desk at 1.844.297.4815 or 719.495.1137
     

    Submit an IT request

     

     

    WebScouts is our vendor to do physical repairs for our devices i.e. missing keys, cracked screens etc.

    For hardware repair visit: https://webscouts.org/d49

    1. Fill out the form by selecting the school name and enter contact information, email address and device details.
    2. Read the notes and information at the bottom of the web page before submitting.

     

     

    Submit a Hardware request